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Updated
6.7.2007
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Emily Ricketts
El Cerrito, CA 94530
emily@grasshopperdesign.com
Summary
Over 9 years experience in technical writing, writing user guides and help systems for software products, managing publications projects and schedules, creating style guidelines and templates, designing on-line help systems, and developing on-line content.
Writing/Information Design
Electronic help and print manuals for enterprise and end-user software products, on-line help system design, IT procedure documentation, online content development, copy writing, and project lead experience. Developed publications plans and project schedules, style guides, and FrameMaker templates.
Interactive Design
Web site design and/or development for over 15 web sites, created concept
designs and planned architecture of sites, produced graphics and implemented
designs with HTML programming. Design lead experience.
Software
Operating systems: Macintosh (all versions), Windows 95/98/2000, Windows
NT
Graphics software: Photoshop, Illustrator, ImageReady, Paint Shop Pro,
and DeBabelizer
Multimedia/Internet software: Dreamweaver, BBedit, HomeSite, Acrobat,
and more
Publication software: RoboHelp, WebWorks, PageMaker, FrameMaker (structured and regular), Microsoft
Office, and QuarkXpress
Programming languages: HTML
Work
Experience
Senior Technical Communicator
Advantica, Inc.
Carlisle, PA
December 2004-May 2007
-Wrote content for SynerGEE Electric, a complex software product targeted towards the electric utility industry.
-Managed and maintained the Technical Communications intranet site.
-Created guidelines and templates for interactive web-based tutorials.
-Compiled a document that outlined the standard operating procedures for the Technical Communications department.
Senior Technical Writer
IBM Global Services
December 2003-June 2004 (Contract job-temporary)
-Collected current procedures and problem/resolution documentation for
a company that was outsourcing IT responsibilities to IBM.
-Documented new procedures that were needed as a result of the transition
and converted existing documentation to the IBM standard.
Senior/Lead
Technical Writer
DemandTec
San Carlos, CA 94070
July 2001-June 2003
-Created departmental guidelines, developed a DemandTec style and wrote
the style guide, and designed a FrameMaker template that provided the
look and feel for all technical documentation. All of these guidelines
were developed so the department could grow smoothly as the company grew.
-Managed three simultaneous projects and schedules that released on the
same date (with only one direct report for six months). Included writing
the publications plans, developing a comprehensive schedule complete with
milestones, managing the editing cycles, writing the content for the user
guides, creating the help systems, and checking the help system files
into the code tree.
-Designed and wrote new content for the DT Price, DT Promotion, and DT
Business Analytics user guides and help systems. All products are complex
enterprise software applications.
-Contributed content for training guides and other educational materials.
Technical Writer
Macromedia
Redwood City, CA 94065
March 2000-June 2001
-Wrote new content and re-wrote existing content for the Dreamweaver 4
User Guide.
-Wrote articles for the Macromedia Support Center web site.
-Provided a driving force behind an initiative to re-design the outline
of the Dreamweaver user guide. Utilized my web design and development
background to provide key information about the web development workflow
and common design processes.
Technical Writer
Nickelodeon Online
San Mateo, CA 94404
August 1999-January 2000 (contract)
-Designed an internal on-line help system, wrote and edited documentation
for a variety of internal tools, developed the publications plan and style
guide, and wrote product specifications.
Lead Designer
ISL Consulting
San Francisco, CA 94102
May 1999-August 1999
-Web design, HTML programming, and graphics production in a lead design
role.
Technical Writer
Netscape Communications
Mountain View, CA 94043
June 1998-April 1999
-Wrote new content for the Netcenter Site Central Help System and the
Netscape Communicator 4.5 Help.
-Responsible for maintaining the 4.5 help system files, checking the files
into the code tree, and reminding writers of the schedule.
-Designed the Site Central on-line help system and was the project lead
for the Site Central help system project, which included writing the publications
plan, setting schedules, and managing three team members.
Web Developer/Copy Writer
April 1997-March 1998, John Brady Design Consultants, Pittsburgh, PA 15222
Education
B.A. in Professional Writing, Carnegie Mellon University, Pittsburgh, PA
M.S. in Exercise Science and Health Promotion, California University of PA, California, PA
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